Right of withdrawal

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Withdraw from contract

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period will expire after fourteen days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. If your order consists of multiple goods delivered separately, the period expires fourteen days after the day on which you acquire physical possession of the last good.

To exercise the right of withdrawal, you must inform us (Insane Flowers, Jacqueline Vonk, Krelis Annesstraat 11, 9078 VJ Oudebildtzijl, the Netherlands, e-mail: info@insaneflowers.com, phone: +31 6 22191971) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an e-mail). You may also use the withdrawal function on our website (the "Withdraw from contract" button at the bottom of every page) or the model withdrawal form below, but this is not obligatory. If you use the withdrawal function on our website, we will send you an acknowledgement of receipt by e-mail without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exception

The right of withdrawal does not apply to goods made to the consumer's specifications, goods that are not prefabricated and are made on the basis of an individual choice or decision by the consumer, or goods that are clearly personalised (for example bespoke pieces in colours or sizes chosen by you).

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To Insane Flowers, Jacqueline Vonk, Krelis Annesstraat 11, 9078 VJ Oudebildtzijl, the Netherlands, e-mail: info@insaneflowers.com:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
________________________
Ordered on (*) / received on (*): ________________
Name of consumer(s): ________________
Address of consumer(s): ________________
Signature of consumer(s) (only if this form is notified on paper): ________________
Date: ________________

(*) Delete as appropriate.