Terms and conditions

Last updated: September 2026. These terms apply to all orders placed from this date.

1. Who we are

Insane Flowers, sole proprietorship of Jacqueline Vonk, Krelis Annesstraat 11, 9078 VJ Oudebildtzijl, the Netherlands. Chamber of Commerce (KvK) number 42140368, VAT identification number NL005529397B89. E-mail: info@insaneflowers.com, phone: +31 6 22191971.

2. Scope

These terms apply to all orders placed via insaneflowers.com. Deviating terms of the customer only apply if we have agreed to them in writing.

3. Conclusion of the contract

The products on our website are not a binding offer but an invitation to order. By clicking the "Buy now" button you make a binding offer. The contract is concluded when your payment has succeeded and we confirm your order by e-mail. For bespoke pieces, the contract is concluded when you accept and pay our proposal.

4. Prices and payment

All prices are final prices in euros. We apply the Dutch small businesses scheme (KOR), so no VAT is charged. Shipping is free. You pay in advance via Mollie, using the payment methods shown at checkout.

5. Delivery

We ship to the countries listed at checkout. Delivery times are shown on the Shipping & payment page; they are estimates, not guarantees. Circumstances beyond our control, such as customs, weather, strikes or carrier delays, may delay delivery. Please check your delivery address carefully: we are not responsible for a shipment sent to an incorrect address that you provided.

Not arrived? If your order has not arrived within the maximum delivery time plus 21 days, please contact us within 90 days of your order. We will investigate with the carrier and refund the full amount if the shipment has been lost.

6. Transport damage

If your piece arrives damaged, please let us know as soon as possible, preferably within 7 days, with photos of the damage and the packaging, and keep the packaging. We will then arrange repair, replacement or a refund. Your statutory rights always remain unaffected.

7. Customs outside the EU

Shipments outside the European Union may be subject to import duties, taxes and fees of the destination country. These are payable by the customer and are not included in our prices.

8. Right of withdrawal

As a consumer you have a 14-day right of withdrawal. All information, the model form and the button to withdraw online can be found on the Right of withdrawal page. The right of withdrawal does not apply to pieces made to measure or to your specifications.

9. Warranty and conformity

Our products comply with the contract and with statutory requirements. You always have your statutory rights in case of a defect. Normal wear and damage caused by improper use, such as prolonged exposure to heat or cleaning with hot water, are not covered. Small differences in colour or shape between pieces arise because every piece is assembled by hand and are not a defect.

10. Liability

To the extent permitted by law, our liability is limited to the amount of the order concerned. We are not liable for indirect or consequential damage. This limitation does not apply in case of intent, gross negligence or personal injury.

11. Force majeure

We are not liable for delays or failure to perform caused by circumstances beyond our reasonable control, such as natural disasters, pandemics, strikes, war or government measures.

12. Applicable law and complaints

These terms are governed by Dutch law. As a consumer you retain the protection of the mandatory rules of the country where you live. If you have a complaint, please contact us first at info@insaneflowers.com; we will do our best to find a solution together with you.

13. Changes

We may change these terms. The new version applies to orders from the date it is published on this page.